Thank you for shopping at ProdigyPup
If you are not 100% satisfied with your purchase, we’re here to help.
CUSTOMER SUPPORT
Customer Support is available 24/7 via this page HERE.
We respond to support emails within 24-48 hours on business days.
RETURN POLICY
30 DAYS MONEY-BACK GUARANTEE
Our products can be returned for a refund or exchange within 30 days after the delivery of the product. If you chose an item that is the wrong size, you may exchange it for the perfect size that will make you happy.
To be eligible for a return:
- Your product must have been delivered within the last 30 days.
- Your product must be unused in its original packaging and in the same condition that you received it.
- Your product must not have been on sale when purchased (paid full price).
Products that do not meet these criteria will not be eligible for return.
To return your product, please mail it to:
Prodigy Pup
30539 Pinetree Road, Suite 224
Cleveland, Ohio 44124
Please be sure to include a copy of your invoice or order confirmation with your returned item so that we may properly identify the order.
** By placing an order, you are responsible for the shipping cost of the returned item(s). If you are shipping items valued at $75 or more, you should consider using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost packages.
REFUNDS
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval (or rejection) of your refund request. Once your refund request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 7 to 10 business days. Please allow sufficient time for your refund to be processed. If you still have not received your refund within this time period, please use our Contact Form to request further assistance.
DAMAGED ITEMS
Accidents happen, and if you receive a damaged product, please notify us immediately. We can only replace items if they are defective or damaged on arrival to you. Therefore, please carefully examine products when you receive them and notify us immediately of defects.
CANCELLATIONS
We try to process and ship your order as soon as possible. It may be possible to cancel your order if you contact us within the first 24 hours after the order has been placed. We will do our best to process any timely requests for cancellation. However, please be aware that once your package is in the hands of the carrier, it is no longer within our control and the order can no longer be cancelled.
INTERNATIONAL SHIPMENTS
We do NOT offer shipping outside the United States at this time. All orders must be shipped to an address within the United States.
CONTACT US
If you have any questions regarding our shipping, return or refund policies, please contact us via this page HERE.